Shipping & Policy
ALL ORDERS PROCESS WITHIN 7-10 Business Days note there have been some delays due to covid-19. Large sales can delay processing time.
All candles and oils are HAND MADE in small batches and blessed and that does take time.
USA ORDERS - USPS/UPS
Shipping Time: 1-4 BUSINESS DAYS + FREE TRACKING UPDATES
Express Shipping: (NOT OFFERED AT The MOMENT) Calculated at checkout + FREE TRACKING UPDATES & SIGNATURE CONFIRMATION REQUIRED
Domestic Delivery Information
Signature is not required on delivery, so if you are not home at the time of delivery your parcel will be left at the safest location deem fit for the mail carrier.
If you do not want your package left, you can contact USPS and provide your shipping details to request a pick up or schedule a time for delivery.
Processing time is not the same as delivery time. Excludes holidays/weekends.
We process, ship, and deliver packages Monday through Sunday (excluding holidays). At this time, we do not offer shipping or delivery on Sunday or holidays.
Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments.
Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk.
In the event there is an issue you will receive an email notification of these details
Once you have placed your order we can not revise or alter shipping options.
PO Boxes & APO/FPO or U.S Territories
We do accept orders shipped to PO boxes and APO/FPO or U.S. territories. These will ship via USPS only. Any orders requiring express shipping methods will require a physical delivery/shipping address. You will be contacted for this information, if you do not supply it and this may cause further delays.
Note: All shipment methods come with tracking. However, Express Mail requires a signature at delivery.
If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.
We are not responsible for lost packages in the mailing system.
We are not responsible for incorrect address entered by you as the customer.
A restock fee will be charged if you do not claim your item and it is returned. The charge will be 25% of the total charge per item.
In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on backorder
Weight restrictions for regular shipping imposed by the post office
There will be a tracking number for each package
Cancellation of Orders/Pre Order Items and Out of Stock Items
Magical Soutlful Retreat will tempt to contact the customer in the event of out of stock inventory.
Taxes and Duties
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
Policy and Terms
By placing an order at Shop Magical Soulful Retreat you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Shop Magical Soulful Retreat. This also applies to any shipments that are refused/unclaimed by you at delivery. You are also indicating that you are the true holder of the card and/or authorized to use the card for purchases.
If you place an order and wish to have your items before the estimated shipping times, please email us we sometimes can accommodate in processing your order immediately.
Orders can not be cancelled after 24 hours. Any exceptions will incur a 25% fee to process, no exceptions. No cancellations will be made after an item has shipped. No exceptions.
Refunds (if applicable)
We currently don’t accept any returns on any items unless the product is defective.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or the contact form on the website.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.